Setting Up Text Message Notifications on Google Business Profile
Today, I will show you how to add text message notifications to your Google Business profile. This way, when a customer reaches out, you can get notified, get back to them, and get some business. So, let’s get started.
Right now, I want to show you two different ways you can access your Google Business profile to make this change for your notifications and set up the SMS text.
Access Google Business Profile: Option #1
So, first, open a Chrome browser if you have one and log into your Gmail account. If you are a manager of your Google Business profile, which you should be, you will go to the search tab if you own the company. All you have to do is type in your company’s name and search for your company, which will pull right up.
You will see the options you have right here to manage that business profile right here at the top. This is where you’ll click these three dots to go to Notifications. That’s the first way to access this.
Access Google Business Profile: Option #2
Let’s say we are already logged into our Gmail account. Again, we’re going to click on our Google apps up top. We’re going to go to the business profile manager. You will see your business here.
This is what you’ll do: you click on your business. It’ll take you to this same page, so the next step is to verify this. We will click here on these three vertical dots and go to the notifications. Once we get to the messages, we then see the option of text alerts at the top.
Verify your mobile number to turn on text alerts. The number will not be publicly visible on Google. Get a text alert for new messages and chat. This is automatically turned off — you can only turn it on once you get a text message notification turned on.
So, the next step is to click here. You will then pick the country that you’re in. You’ll enter your phone number here. You’ll send a verification code. We’ll get our code here in just a second, and our code is 002788. We are then going to go ahead and verify that.
Now, you see our phone number has been verified. It works with the Google Voice number as well. I also got a text message verification that returned to my phone to inform me that I would receive notifications when someone notified me inside the chat. You then can get a text alert for a new message in the chat.
This is automatically toggled on. You can toggle this on or off. These settings down here are for email notifications. We won’t cover that today, but it’s also something to look into. How do you want to be notified?
I hope that helps. Check out our YouTube channel to watch more videos like the one above. We have many videos on optimizing your Google business profile and marketing your local business.